Return Policy

Returns and Exchange

Items purchased from this website at full price, without a discount code, that are not marked as final sale and that are in new and unworn condition with the tags and hygienic liners attached can be returned or exchanged within 30 days of purchase for an exchange of a different sized product or a refund to your original payment method.

Please note: Some bikini bottoms, such as our micro bikini range, cannot be returned or exchanged due to sanitary and hygiene reasons.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

OZKINIS reserves the right to reject the returns of goods that are not returned in accordance with our Shipping or Returns and Exchange Policy.

Return Or Exchange Requirements:

Only swimsuits sold at regular prices can be returned or exchanged.
Original proof of purchase provided to us via and return authorised by Ozkinis..
Hang tags and hygiene liners must be attached.
Garment must be in original condition, including unworn and unwashed.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's evident that this hasn't been done.
Undamaged original packaging.

When Does My Order Not Qualify For An Exchange?

Items bought on sale that are specifically marked non-refundable.
Items bought during marked promotions.
Sample items bought during sample sale.
If it has an odour of chlorine, perfume, washing powder or any bodily discharge, or if there is sand in the product, makeup or tanning marks.
Items that state in the product description that they are not eligible for return/exchange.
Any "custom manufactured/custom logo items" order - that varies from our stock style/colour or size.
Items returned without any contact with us notifying us about the reason for return will be returned to the customer, and any postage costs in this situation will be at the cost of the customer.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs.

Costs Incurred During The Return / Exchange Process

Our returns and exchange process is not free.

Return Costs For Refunds

The cost of shipping paid when placing your original order is non-refundable.
Once you have emailed us your refund request and requested that a postage-paid return label be provided using our company shipping account, Please note that this will incur a $12 shipping fee that will be deducted from your refund amount.
We accept returns where the shipping cost is paid directly by our customers, in which case the above fee will not be deducted from their final refund.
If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance and buying a signature on delivery. We don’t guarantee that we will receive your returned item if we are unable to track it.

Exchange Costs

All exchanges must meet the exchange requirements mentioned above and subject to product availability
Please email us on info@ozkinis.com to organise your exchange and a return label for the incorrect items.
Depending on where you live, the time it may take for your exchanged product to reach you may vary as all exchanges are shipped via Australia Post Standard shipping. We are not able to offer Express Shipping for exchanges at this time.
If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange. Please note, when this happens, shipping costs will not be refunded.
If your item does not meet exchange requirements when returned, please note that we will charge a handling fee of $20AUD per item affected and this will automatically be deducted from any refunds issued. Any difference in cost will be charged

How Can I Start The Return Or Exchange Process?

To start your return process, we require a receipt, or an order number or proof of purchase along with a reason of return emailed to us at info@ozkinis.com

Final Sale Items

Items marked as final sale are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered.

If your final sale item is faulty or if you have received the incorrect item, please contact our customer team for assistance and to organise a replacement of the item, where possible. Our email address is info@ozkinis.com

We do not give refunds for change of mind.

However, we are happy to issue you with a store credit, or size exchange upon return of your bikinis. If you would like to exchange something for a different style, or the item(s) you want are out of stock, please return the original item(s) for a store credit and place a new order.

Faulty, Damaged, or Incorrect Items.

While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please get in touch with us at info@ozkinis.com and we will help resolve your issue.

Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.

If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment, this voids the return. The garment must be unworn, unwashed, and unused, and all sanitary pads and swing tags must be attached.

Gifts

If a gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

If a gift giver had the order shipped directly to you, we will send a refund to the gift giver and the original purchaser of goods, and they will find out about your return. We are unable to refund any monies the the gift receiver as our system will not allow this.

If you have received an incorrect sizing, please reach out to us via email at info@ozkinis.com with proof of your purchase or order details to allow us to process an exchange.

Refund Processing

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 8-10 business days. Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account.

If your item does not meet refund requirements when returned, please note that we will charge a handling fee of $20 per item affected, and this will automatically be deducted from any refunds issued. Any difference in cost will be charged (via PayPal invoice).

PLEASE NOTE: OZKINIS cannot be held accountable for banking institution processing time-frames and fees.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ozkinis.com

Cancellation Policy

We understand that sometimes an order placed needs to be cancelled before it’s sent out. Unfortunately, we need to charge a 25% cancellation fee to cover our costs when this happens. You may not be aware that we get charged various fees even if the order is cancelled, so we need to charge this fee so we’re not out of pocket for your change of mind.

If you wish to cancel your order, please email us on info@ozkinis.com and we will see what we can do for you.

Unfortunately, if we have already begun packing/shipping your order you cannot cancel or make amendments to your order.